Troubleshooting Powermanager
The following section describes how to handle common import error conditions.
Message | Situation | Do the following... |
| The selected CSV import file cannot be loaded by the Desigo CC importer. | Verify that the CSV file uses a comma (,) character as separator. Any other character will result in an invalid file format. Refer to the sample CSV file provided. |
| The configuration file selected for the import is invalid. | In the Import tab, click Analysis Log and check the pre-import log. Try again using another configuration file. |
| The default Tomcat memory of 2500 MB is insufficient to generate a cache for a system with more than 500 managed meters configured. In such situations, you must set the Tomcat memory to a higher limit, for example, 6000 MB. | From the Services dialog box, stop the Tomcat service. Navigate to the following path: Select the Java tab and navigate to the Maximum memory pool field. Set the memory to a higher value and click Apply and OK. Now re-start the Tomcat service and try again. |
Empty Dashboard | This is due to the cache of the web browser content of the charts which has not loaded | Close powermanager and the powermanager SMC. (Do not stop the applications, just close them.) Delete the |
Could not load report and gives the message that | Tomcat is not installed or has stopped | 1) Check if Tomcat is installed. If not installed, install, place the report files and start Apache Tomcat from Services.msc 2) If already installed, start Apache Tomcat from Services.msc |
After loading report and executing parameter | WSI has stopped working | Start WSI from Console |
After scheduling reports, the report is not available in the location. | The password has been changed | Enter the correct credentials to edit the selected report definitions. |
System goes into emergency mode. | There is no sufficient C drive space and memory and many devices are connected. | Increase the system C drive space and memory |
HDB Writer goes to Overload state. | Too many measurement points connected to powermanager are archived. | Unselect some of the archived measurement points and continue. |
Report definition shows blank. | When Create report definition is clicked, a blank page is displayed. | Exit the application and log in again. |
Application Viewer shows blank. | Switch between report definition and application viewer | Click the report and click Application Viewer. |
Read function failed error pop up. | The object models in the libraries are corrupted, | Create the new project through a template. |
#COM is displayed in overview, Operations and Extended Operation pane of the Application View. | The device is flickering and there is a communication error. Hence, the data is not polled. | Check the device communication and try connecting again. |
Configuration is not allowed based on the user's scopes and permissions | The device is flickering and there is a communication error. Hence, the data is not polled. | Contact the system administrator to grant extended permissions. |
Service not available error in the splash screen of the application. | The WCCOAGmsCoHoMngr in the WinCCOA console is stopped. | Check if it the control has stopped and try restarting it, then try logging in to the application. |
Client license unavailable. | When GMS_Licensing is stopped, this error is displays in the splash screen of the application. | Try restarting GMS_Licensing.ctc manager in the WinCCOA console and logging in to the application. |
powermanager cannot be installed. Powershell 5.1 is not installed on this computer. Install Powershell 5.1 and retry the installation. | Powermanager requires powershell 5.1. | Install powershell 5.1 from the microsoft website. |
The system is found to contain WinCC OA licenses. You can transfer the licenses (or delete trial licenses) and start the installation again. Refer to the product manual for more details. | There is a license in the SYSTEMDRIVE\AX NF ZZ folder. | Delete the license in case of trail license or transfer the license. |
powermanager installation is not compatible with the versions of the Visual C++ redistributables found on the computer. Kindly refer to the product manual for more details and contact your system administrator for technical assistance. | If any version of Visual C++ redistributable higher than 14.0.24213 is found in the PC. | Uninstall the Visual C++ redistributable higher than 14.0.213. Note that a number of versions will not have an Uninstall option on the control panel. |
Project name is not as per standards, refer to the manual for more details. | In the entry fields of the platform, you can use UTF-8 characters and 7-bit ASCII characters in the file or project names and paths. However, blank spaces and special characters including \\, :, /, \, :, ,, =, ^, &, *, ?, “, <, >, |, @, [, ], {, }, $, !, %, ., (, ), ‘ “ ‘, \t are not permitted. You must not use any characters other than A through Z, numbers 0 through 9, and a hyphen (-). Forward and backward slashes (\ and /) can only be used to separate the names of directories. According to WinCC OA 3.16 Help: Umlaut (“ä”, “ö”, “ü”) – cause problems during online backup. | Change the project name and retry. |
JDK 11.0.2 is not available on the computer. Refer to the powermanager Help for further information. | JDK 11.0.2 is necessary for installing components of powermanager. | Download Open JDK 11.0.2 from the below link Extract the contents and place the jdk-11.0.2 folder in C:\Siemens\Java\ |
The website name is not as per standards, refer to the manual for more details. | The website name must be unique. You cannot have sites in IIS with the same name. Following special characters are not permitted in the website name: \\’, ‘/’, ‘?’, ‘;’, ‘:’, ‘@’, ‘&’, ‘=’, ‘+’, ‘$’, ‘,’, ‘|’, ‘ “ ‘, ‘<’, ‘>’. | Change the website name and retry. |
| To access WSI from a remote machine, WEB server communication has to be secure. | Both the root and host certificates have to be created from server and must be imported in Client. |
powermanager runs in demo/courtesy mode. | You log into the application and the courtesy/demo mode appears in summary bar. | Check if the customer has the proper license in the LMU (License management utility). Check the license platform version. Check if the license-related services are running properly. Make sure the user has purchased a sufficient number of licenses. |
| Issue may occur in virtual box machine when license in pointed from host machine.
You receive this error message when you try to open WinCCOA console. But you can login to powermanager and switch to Engineering mode. | Restart the following licensing services and restart WinCCOA: FlexNet Licensing services Automation License manager service BT Licensing server |
Remote pointing license does not work- test connection fails in LMU application. | Issue may occur in virtual box machine when license in pointed from host machine. | Add two programs(LMS Imgrd & LMS siembt) to the firewall exception; make sure that the test connection is successful from VM’s LMU. Also, make sure that the ports for communicating with the host are opened on the firewall. |
In SMC, the project HDB cannot be reached. | The SQL server service has stopped. | Make sure the SQL Server (GMS_HDB_Express) service runs properly. |
Powermanager dashbord does not load and remains blank. | The website and its application are not configured properly. OR The application is running for a few days and kept idle. OR The dashboard does not load after correct dashboard configuration. | Make sure website is up and running in SMC.
Make sure that websites in powermanager are properly configured. |
The converted units from powermanager are not refreshed in the device graphics (default tab in Operating mode). | The converted unit from the device was changed and the user moved to the default tab in Operating mode. | Click the graphics page and press ALT+CTRL+SHIFT+O. Click Clear symbol cache in the new window. Navigate to the graphics node in system tree. Navigate back to the device node. |
The powermanager login screen does not load. | The project is not running properly or the closed mode service is not running. | Make sure that project and Siemens GMS closed mode service run properly. |
Certificate error when trying to launch the web application on IE remote machine. | This can appear when opening powermanager as a client in a browser. | Make sure that the certificates on the client computer are configured correctly. |
Managers do not run properly on the installed client machine. | Powermanager is installed as a client but there is a time difference between server and client. | Synchronize the system time of client and server. |
The filed system alarms do not load (High, Low). | Correct communication parameters must be used when the PAC4200 device is created and started. Alternatively, alarms are not loaded in the alarm bar of the powermanager application. | Check if the alarms are available in the PAC4200 device HMI If they are available on the device and not listed in the application, stop the device and start it again. |
There is a mismatch in count of High and Low alarms field of PAC4200 device. | Correct communication parameters must be used when the PAC4200 device is created and started. This may happen if the High and Low alarm counts (on the alarm bar of the powermanager application) are not the same as compared to the alarm count in device HMI. | Check if the alarms are available on the PAC4200 device HMI. Count the number of High and Low alarms on the device HMI. If there is a mismatch in the powermanager application, stop the device and start it again. |
There is a mismatch in alarm classes or alarm type on the PAC4200 device. | Correct communication parameters must be used when the PAC4200 device is created and started. Alternatively, there is a mismatch between the alarm configuration, like alarm classes or alarm type (High or Low), on the alarm bar of the powermanager application and the device HMI. | Check if the alarm class in the device HMI is same as per the configuration. Check if the alarm type in the device HMI is same as per the configuration. If there is a mismatch in the powermanager application, stop the device and start it again. |
SEM3 devices do not communicate with powermanager. | The Explicit Congestion Notification (ECN) setting on the Windows Server 2012 R2/Windows Server 2016 is enabled. Disable the ECN setting to work with SEM3 devices. | To disable the ECN setting, perform the following: - Open Command Prompt and run the below command to check the status of the ECN setting: - If ECN capability is set to enabled, then run the below command in Command Prompt to disable the ECN setting: |
The system is found to contain WinCC OA licenses. You can transfer the licenses or delete in case of trial licenses and start the installation again. Refer the product manual for more details. | An existing WinCC OA licenses is available in ALM(Automation License Manager) from existing software version. | 1. Open the MS Windows Explorer and mark the "AX NF ZZ" directory on drive "C". The file names of the licenses are then displayed in the right window of the Explorer.
Note If the "AX NF ZZ" directory or the files in that directory are not visible, then proceed as follows: In the Explorer open the "Folder Options" dialog via the menu command "Tools > Folder options..." and select the "View" tab. Under "Advanced settings:" you disable the option "Hide protected operating system files (recommended)". Enable the option "Show hidden files, folders and drives". Then click the "Apply" button followed by "OK" to confirm. The "AX NF ZZ" directory is then displayed in the Explorer. 2. Now in the Automation License Manager compare the file name (License Key) of the Trial License with the file name in the "AX NF ZZ" folder. Via the view set in the Automation License Manager you determine the file name for the Trial License to be deleted/transferred that you then find in the "AX NF ZZ" folder. 3. Mark the Trial License found in the "AX NF ZZ" directory and right-click. Select the "Delete" command in the pop-up menu. After deletion the message described above will no longer appear. 4. Instead of Delete, transfer of the licenses should also work (E.g. to external removable drive). |
